Privacy Policy
Updated: 11th March 2024
Only Decking Limited (OnlyDecking) is dedicated to safeguarding the personal information of its users. This privacy policy applies to the information OnlyDecking collects from the website located at onlydecking.co.uk and its telephone operators.
OnlyDecking strictly adheres to the Data Protection Act 1998 and, as of May 25, 2018, the General Data Protection Regulation (GDPR) when handling and using personal information.
OnlyDecking acts as a controller for such personal data. Any modifications to this privacy policy will be published at the provided URL and take effect immediately upon posting. By continuing to use the site after any changes are made, users will be deemed to have accepted those changes.
01. Information We Collected
OnlyDecking gathers non-personally identifiable user data, such as tracking IP addresses, computer settings, recent URLs, and cookies. Additionally, users may be prompted to provide non-personally identifiable information, including age, occupation, buying preferences, and interest in OnlyDecking.
OnlyDecking collects personally identifiable information only when users voluntarily submit it, such as when filling out contact forms or surveys, requesting brochures and newsletters, or purchasing our products or samples. The requested information typically includes basic personal details like name, address, email address, and phone number.
02. How We Use Information
The handling of personal data by OnlyDecking depends on the user’s relationship with the company. Purposes for data processing include:
- Processing and fulfilling business services or transactions.
- Maintaining records of business services, transactions, and related customer support services.
- Administering customer and supplier records for transaction purposes.
OnlyDecking may also use this information to provide details about relevant products and services. Contact methods may include email, regular mail, or phone calls. Users can opt out of future mailings by unsubscribing from OnlyDecking emails or contacting the company.
OnlyDecking has the right to monitor its website electronically, disclose any information required by law, regulations, or government requests, or protect the website’s proper functioning or the company’s interests.
To enhance user experience, OnlyDecking uses non-personal demographic and profile data to tailor website content. This information may also be shared with dealers, distributors, or contractors on an aggregate, non-personal basis. The data shared with these parties cannot be traced back to specific users and will not be used to contact individuals.
03. How We Store Data
OnlyDecking retains personal information for the minimum time necessary for the purposes outlined in its privacy policy and as legally required. The specific retention period for personal information varies based on its type and intended use. For instance, information related to product purchases is kept for at least the duration of the warranty or guarantee period.
04. Use of IP Address
To ensure its servers’ smooth functioning and maintain the OnlyDecking website’s quality, OnlyDecking utilises your IP address solely for diagnostic purposes. While OnlyDecking does not employ IP addresses to identify users individually or track their specific usage patterns, it does gather data on the overall performance of each page on the website.
05. Use of Cookies
When you view the OnlyDecking Website, OnlyDecking may store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small information stored on your hard drive, not on the OnlyDecking Website. Cookies do not spy on you or invade your privacy; they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. OnlyDecking uses cookies to deliver content specific to your interests. Cookies can allow the OnlyDecking Website to remember you when you return, so you do not have to enter your registration data at each connection.
You can find out more about our Cookie Policy through our website.
06. Security
The OnlyDecking website employs standard security measures to prevent information loss, misuse, or alteration within its control. While no online system is completely secure, OnlyDecking will make reasonable efforts to safeguard your data.
E-commerce websites employ various measures to protect the personal information of their users, including:
Encryption: Secure Sockets Layer (SSL) encryption protects data transmitted between the user’s browser and the website’s server. This ensures that sensitive information, such as credit card numbers and passwords, is transmitted securely.
Access control: Access to sensitive data is restricted to authorised personnel only.
Data minimisation: E-commerce websites collect only the personal information necessary for a specific purpose, such as processing orders or providing customer support.
Regular security audits: Regular security audits are conducted to identify and address any vulnerabilities in the website’s security measures.
07. Third-Party Installers
By providing their information, the user consents to OnlyDecking sharing their data with third-party companies, including installers. This sharing is for two purposes:
- To facilitate customer or supplier transactions and business relationships.
- To allow for non-transactional business activities to be conducted.
08. Additional Websites and Links
The OnlyDecking website includes links to other websites. However, OnlyDecking is not accountable for these external websites’ privacy policies or content. We cannot guarantee the accuracy or completeness of any other website that you may access through the OnlyDecking website or that has links to the OnlyDecking website.
Additionally, OnlyDecking’s authorised dealers, distributors, and contractors operate independently. They are not affiliated with OnlyDecking and are not considered agents or representatives of OnlyDecking. Therefore, OnlyDecking makes no representations or warranties regarding these entities and accepts no duty or responsibility for such parties’ performance acts or omissions.
09. Updating and Correcting Information
OnlyDecking users can modify or delete previously submitted information. To do this, send an email with the information you want to change or remove. OnlyDecking will make every reasonable effort to ensure your information is removed or corrected in our records.
10. Children’s Privacy
At OnlyDecking, we prioritise the privacy of young users. We acknowledge that our website is not designed for children under 13. To ensure their safety, we kindly request that children under 13 refrain from using our website. OnlyDecking does not permit individuals under 13 to place orders on our website. Please note that OnlyDecking does not actively seek to collect personal information from children through our website.
If OnlyDecking discovers that an individual submitting personal information through our website is a child under 13, we immediately remove the information and do not use or disclose it to third parties. We do not intend to collect children’s personal information; unintentionally collected information is deleted upon discovery. OnlyDecking usually does not retain any child-related information for review or deletion. However, if a parent requests a review or deletion of their child’s information before its discovery and deletion, OnlyDecking will comply with the request. Please get in touch with us for more information.
11. Contacting Us
For inquiries regarding this privacy policy, the OnlyDecking website’s operations, or your interactions with it, contact the OnlyDecking Data Protection Officer. For the full Terms of Use, visit here. If you are dissatisfied with OnlyDecking’s handling of your data, use the contact information provided above.
Additionally, under the GDPR, you can file a complaint with the Information Commissioner’s Office (ICO).
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk