Returns Policy

We hope you’re satisfied with your order, but we understand there may be times when you need to return items. We’re happy to assist you with the Consumer Rights Act of October 2015.

To Initiate a Return

Please notify our Customer Support team by email or phone (01706 301002) within 14 days of receiving the goods.
Please state your reason for the return.
For damaged products, send images whenever possible for quality control purposes.

Timeline for Returns

If your order arrives in separate deliveries, you must notify us 14 days from the delivery of the last item in that order.
You then have an additional 14 days to return the goods to us.
We will provide you with a returns form, which must be attached to the returned goods.

Return Shipping and Fees

We can arrange for items to be collected upon request. This may incur a surcharge, which can be deducted from an eligible refund.
For large collections (that cannot be sent via a standard courier service), there will be a minimum £250 collection surcharge.

Inspection and Credit Notes

Upon receipt, we will inspect returned goods for quality and defects.
Subject to the goods being returned in perfect re-sellable condition, we will issue a credit note for the full purchase price (excluding delivery costs).
If the returned goods are damaged or otherwise returned in less than brand-new condition, we may offer a pro-rata credit note at the seller’s discretion. We reserve the right to withhold any refund.

Refunds

Refunds can only be credited back to the original card or bank account used to purchase the goods.
Refunds will be issued within 15 business days of receiving the goods in re-sellable condition.

Delivery Charges

For non-business retail buyers, we will only refund standard delivery charges if the entire order is being returned.
If you opted for a special delivery service, we will only refund you for a standard delivery service.
If your delivery was free, you will not receive any refund for this.
If you only return part of your order, you will not receive any money back for delivery costs.

Damaged or Faulty Items

If your item is damaged or faulty, and you have requested a replacement, we will send the replacement free of postage and packing charges.

Late Returns

If an item is returned to us after our returns period has ended and/or without advising us first, we can only offer a credit note, not a full refund.

Credit Card Surcharges

Where the buyer returns goods originally purchased using a credit card, the seller shall be entitled to deduct 3.5% of the purchase price from the value of any refund on account of the credit card surcharges incurred by the seller.